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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Bennett

April 25, 2025

5  out of  5
rating by John Bennett
"Took care of my problem promptly and cheerfully"
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Jean Springman

April 24, 2025

5  out of  5
rating by Jean Springman
"Very welcoming and knowledgeable helped me a lot"
We responded:
"Thank you for taking the time to give us this feedback, we appreciate your business! "
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Jim Golden

April 23, 2025

5  out of  5
rating by Jim Golden
"Prompt, courteous and always helpful in reviewing my home/auto policies.++"
We responded:
"We appreciate you taking the time to give our office a review. Thank you for letting us help with your home and auto insurance, Jim! "
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S Bohanan

April 16, 2025

5  out of  5
rating by S Bohanan
"Marliee and the ladies that work with her, are so very nice and professional. They get the job done quick and easy, whether it be in person or over the phone, it will be took care of for you. Thanks, Marilee!"
We responded:
"Sarah- we’ve enjoyed helping you over the years and love hearing your feedback! "
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Ralf Fig

April 14, 2025

5  out of  5
rating by Ralf Fig
"Alex was extremely"
We responded:
"Thank you for the review! "
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Debbie Day

April 12, 2025

5  out of  5
rating by Debbie Day
"Kathy Haynes you are the Best!!! Thank you for everything you’ve done for me over the years!!"
We responded:
"Thank you for the review, Debbie! We agree that Kathy is GREAT!"
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Joseph Bibeau

April 9, 2025

5  out of  5
rating by Joseph Bibeau
"Customer support was handled professionally and thouroughly by associate Kathy Haynes. The 5 star rating is due to her performance exclusively."
We responded:
"Kathy is an asset on our team with 30 years of experience. We appreciate the kind words about your experience, Joe! "
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Robin

April 2, 2025

5  out of  5
rating by Robin
"My family just moved to Tennessee and was lucky enough to speak to Alex. Alex listened to what we were looking for, and offered suggestions for the best auto rates and coverage. He quickly gathered our information and offered a fantastic rate for our vehicles. I will definitely call Alex again soon when we add home insurance."
We responded:
"Happy to hear that the process went well on the auto insurance! We look forward to working with you on the homeowners insurance as well. Welcome to Tennessee! "
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Nicu

March 27, 2025

1  out of  5
rating by Nicu
"Avoid this office at all cost!! Initially I left a good review but had too adjust it 5 days later when I got a call back that the coverage they quoted was way higher, I had too go back too my previous insurance were I needed a requote which cost me more money then what I already had with them before the state farm quote. SHOULD HAVE STAYED WERE I WAS FROM THE BEGINNING NOW IM IN A WORSE SPOT with a higher monthly payment !! Stay away, stay away ...."
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Edward Farrar

March 27, 2025

5  out of  5
rating by Edward Farrar
"Kathy at Marilee Thompson’s State Farm is so very nice and helpful. She always takes time to listen and answer questions about our insurance policies. This State Farm office has been one of the best I’ve worked with."
We responded:
"Thank you so much for the feedback, we appreciate your business!! "
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Tina Walker

March 26, 2025

5  out of  5
rating by Tina Walker
"Thank you Alex for your quick response and for being so nice."
We responded:
"We appreciate your business, thank you for the review! "
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Daniel Gossard

March 21, 2025

5  out of  5
rating by Daniel Gossard
"Welcoming, friendly, and helpful during our move to Gallatin. Great experience!"
We responded:
"Thanks so much for the feedback! Welcome to TN, it’s a great place to be. We appreciate your business! "
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Macee Hughes

March 19, 2025

5  out of  5
rating by Macee Hughes
"Alex made my auto insurance process quick and stress free! So thankful for his help. 10/10 experience :)"
We responded:
"Yay, we like to hear this! So glad we could help you with the auto insurance! "
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Boone Caudill

March 18, 2025

5  out of  5
rating by Boone Caudill
"Great experience with Alex W. We’re moving from CO to TN, and they set up our homeowners policy quickly and seamlessly!"
We responded:
"Welcome to TN! We appreciate the opportunity to help you, thanks so much for the great review! "
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Doug Shelton

March 17, 2025

5  out of  5
rating by Doug Shelton
"Marilee Thompson and State farm and everyone at Marilee's office always go above and beyond to make sure customers are satisfied. I have never had a bad experience when speaking with them to solve my issues. They're always prompt and courteous in resolution. Thank You Again! Doug Shelton"
We responded:
"Doug- we appreciate your business and this feedback. We really do try to go above and beyond! "
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Penny Templeton

March 14, 2025

5  out of  5
rating by Penny Templeton
"Great people to work with. I have had my insurance here for years. Kathy has been the best in helping me in all my needs, as well as the others."
We responded:
"We appreciate your business, Penny! "
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LaQuisha Smith

March 5, 2025

5  out of  5
rating by LaQuisha Smith
"The customer service is amazing! I am a loyal customer for life!! Thank you guys so much"
We responded:
"We’re grateful for the feedback and appreciate your business!! "
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Terry Swindle

March 5, 2025

5  out of  5
rating by Terry Swindle
"Marilee and her staff are so helpful. I was not getting my bills through the mail because of a change in the system and they took the time to sit down with me and get both parties on track. This morning, they even opened their doors early for me. Thank you Marilee and staff."
We responded:
"We’re happy to help! Great to see you this morning, we appreciate your business! "
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Clayton Simpson

March 3, 2025

5  out of  5
rating by Clayton Simpson
"Great Customer Service!"
We responded:
"Thank for the feedback, Clayton! Our office strives to provide exceptional service! "
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Lilly Gregory

February 26, 2025

5  out of  5
rating by Lilly Gregory
"Marilee’s State Farm office never fails to go above and beyond for my insurance needs! Alex is such a wonderful representative; Consistently monitoring to be sure I receive the best coverage for the best prices, all while giving the best customer service. The entire office is full of the sweetest people, who are each so knowledgeable of their products offered. So thankful I have my insurance policies through them, and for Alex for always making sure I’m taken care of ! They will take care of you, and get you the best rate. I’d give 10 stars if i could !!"
We responded:
"Hey Lilly, thanks so much for the review! Alex is the best and works hard to provide exceptional service. We appreciate your business and the 10 stars! "
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Kensley White

February 14, 2025

5  out of  5
rating by Kensley White
"Alex is our agent & he’s absolutely amazing! He always responds quickly when we contact him & he is super helpful and friendly!"
We responded:
"Alex is great! Thanks for the feedback, we appreciate your business! "
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Gregg Hampton

February 13, 2025

5  out of  5
rating by Gregg Hampton
"Marilee and Kathy are the best. They are always very helpful and go above and beyond with their service, and they always have our best interests at heart."
We responded:
"Thank you so much for your feedback, Gregg! It’s always a pleasure helping you!"
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Kali Daniels

February 12, 2025

5  out of  5
rating by Kali Daniels
"Marilee and her team are incredible! When my car was recently broken into, they went above and beyond to assist me—not only guiding me through the claims process but also helping me connect with the car repair shop and rental company. Even after my claim was closed, they followed up just to check on me. If you’re looking for an insurance agency that treats you like family, I highly recommend State Farm!"
We responded:
"Kali- we hate that your car was broken into, but we’re happy to help with the claims process! So glad it was taken care of. Thank you for your business (and the review)!"
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Robert Montgomery

February 11, 2025

5  out of  5
rating by Robert Montgomery
"We have both business and personal policies with Marilee Thompson - State Farm Insurance. The staff is courteous and responsive. I would highly recommend this agent to anyone needing an insurance policy."
We responded:
"We appreciate your business and this feedback! "
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Keith Duckett

February 11, 2025

5  out of  5
rating by Keith Duckett
"You want to be treated fairly? See these folks. Anything else is just asking for trouble."
We responded:
"Thanks so much for the 5 star review, Keith! We appreciate your business"